When you choose ConfidentG Governance as a Service® platform for your GRC requirements, you can count on having full support. We have drawn up a list of the most frequently asked questions (FAQs). If you can’t find the answer you are looking for here, you can send us your question at firstname.lastname@example.org
What is Governance as a Service® ?
While , the need for Governance is universal, its applications and execution differ by each Industry and Organization type. Governance as a Service® is an award winning and patent pending Governance framework by Confident Governance, built on world’s number 1 Cloud Computing platform Salesforce.com. It comprises of a comprehensive suite of GRC (Governance, Risk and Compliance) applications primarily used for Audit Automation, Risk Management, Compliance Management and overall Enterprise Governance initiatives. These market leading Sustainable Governance, Risk and Security Compliance applications are designed to effectively govern and provide transparency across Compliance with quality and Security standards, Industry Regulations, Risk programs and Corporate Policies for Private and Public Organizations of all sizes. Every aspect of the Governance as a Service® platform is designed to make it easier for Businesses to implement an Effective Governance, Risk and Security Compliance system to provide clear transparency with easiest non-technical operation enabling truly “Confident Governance®".
What are the benefits of ConfidentG GRC Product Suite over other GRC tools ?
Here are some of the major benefits of ConfidentG Governance as a Service® GRC Product Suite
• Highly Secure and Scalable Solution
• Supports lowest cost multi-user Collaboration
• Accessible from any web-browser or Internet device
• Readily Customizable
• Fast to deploy – no installation required
• Maintains an Audit trail of all activities
• Provides powerful workflow automation
• Can be rapidly tailored to specific Requirements
• Full multi-lingual support
• Easy integration with other applications & data
Can the solution be used across all Industry Verticals ?
Our market leading Sustainable Governance, Risk and Compliance applications are designed to effectively govern and provide transparency and monitoring across Compliance with quality and Security standards, Industry Regulations, Risk Programs and Corporate Policies for Private and Public global Organizations of all sizes. Confident Governance’s unique ConfidentG Agile Rules Studio delivers thousands of Industry vertical driven Business Rules designed to provide the right type of Governance and Risk “fuel" for the unique industry segment that different Organizations belong to. Leading Organizations in industries such as Healthcare, Technology, Public sector, Pharmaceutical, Medical devices, High-tech manufacturing, Energy, Financial services, manufacturing, etc…use Confident Governance® platform to manage quality and reliability of Corporate Governance, Cyber-security and Compliance related processes, Corporate Policies, Regulatory and Industry-mandated Compliance and Governance initiatives.
Is the platform easily integrable with third party applications ?
Due to the unique nature of Force.com Applications, ConfidentG Governance as a Service® GRC Product Suite is easily integrable to all major Enterprise solutions including SAP, Microsoft, Oracle and other third-party solutions. It has an Intuitive and easy to use interface.
Can the platform be customized as per individual Business requirements ?
All Confident Governance’s ConfidentG® solutions are built and delivered on the Force.com Cloud platform, thereby enabling easy Customization, tremendous Efficiency and Cost advantages over traditional client server based software solutions for GRC. It can be rapidly configured to specific Business requirements, including: fields, tabs, reports, dashboards, workflows and approvals. Additionally, it is Scalable and so can be rolled out to thousands of Users worldwide simply and quickly.
Is the Solution available for access 24*7 ?
Solution has the ability to provide complete 24/7 availability 365 days of year, (Downtime due to Maintenance processes during core business hours is no more than 15 minutes monthly). The Solution also has the ability to have a backup environment.
Can I access ConfidentG platform from any device ?
ConfidentG Governance as a Service® GRC Product Suite is built on world’s number 1 Cloud Computing platform Salesforce.com. This means that it can be accessed from anywhere, anytime and on any Device. What you need is just an internet/wi-fi connection.
How does Confident Governance ensure Data Security and Business Continuity?
Apart from making it possible for you to access ConfidentG Governance as a Service® platform at any location, we also have robust features around Security to ensure that your data is protected. The Solution provides User Identification (creating and issuing a persistent verified electronic identity) and Authentication (establishes the validity of that identity) mechanisms; before access is granted to any functionality or data. Additionally,the Solution has Data Availability measures in place, such as recovery, redundancy, back-ups, and/or clustering, inorder to avoid or minimize data loss.
Who can I contact if I have a question about the use of the Solution ?
Confident Governance has a support email email@example.com which you can contact on working days if you have any questions or comments about the system.
Can several people at the same time work with the application ?
ConfidentG Governance as a Service® GRC platform is a web-based multi-user application. It can therefore be used by several people at the same time with no difficulty.
What are some of the Services included while implementing ConfidentG Governance as a Service® platform for my Organization’s Governance needs ?
Our Services are very well aligned to your Business objectives and the overall Organization’s supporting GRC processes. Our Global Governance Excellence Hub and the Engineering/Support/Development team assists you with :
• Strategic Execution of the Solution
• Agile Implementation of the Solution into your Org
• Customizations required as per changing Business needs
• Execution of key governance, risk and compliance functions
• Risk data aggregation, Reporting and Business intelligence
• Risk platform Configuration and Deployment
• Best practice Advisory and support services
• Real-time feedback, issue management and actionable data
How will Confident Governance support us?
Our team is focused on developing and maintaining long-lasting partnerships with our global clients. From evaluating your needs and customizing the solution accordingly, to working with you to implement and execute, to providing you with ongoing support, we are committed to ensuring that we make it a happy and satisfactory journey for your Organisation.
We combine Technology and People to provide:
• Detailed gap analysis of client requirements and integration of the Solution as appropriate into new system
• A dedicated Project Team to identify and work towards specific milestones for efficient Project Management.
• Ongoing support tools